Why Ugatu?

Experience

Ugatu has been on the market for over half a century and during its broad experience in the sector, the main lesson it has learned has been that the company's survival is directly related to its capacity to adapt to the market and its oscillations.

In short, Ugatu is the result of the continuous adaptation to the market's demands, and although it has managed to have close ties with its customers and their needs it still has a long way to go in order to fully meet the objective it has set: to be capable of resolving its customers' fastening requirements with the most innovative and highest quality products available on the market, lightening their workload and making their work as profitable as possible..

At present, all the steps that Ugatu takes are aimed at achieving this objective as it is what governs the operation of the whole organisation.

Flexibility

Its size has been an advantage in adapting to each customer's requirements and special characteristics, maintaining a good balance between structure size and level of service, price and customer service. Ugatu is in its element when faced with unforeseen events or urgencies as it does not have the rigidity of the large infrastructures of its most direct competition.

In order to achieve this, it has made a commitment to constant modernisation and automation of the work processes using state-of-the-art computer tools within its reach without incurring high costs which would be detrimental to the prices of the products and services supplied.

Quality

UGATU, S.L. was certified by TÜV Rheinland under the ISO 9001 standard for the first time in 2005 and it has renewed this certification every year since.

In compliance with what is established, internal quality controls are carried out and certificates of all kinds are issued, if required, with sufficient notice, using the equipment available in our laboratory and at AZTERLAN, a laboratory of recognised prestige.

In line with the focus on customers, I. UGATU, S.L. makes available, to whoever may need it, much of the technical information it regularly handles at its offices and laboratory, on its website www.ugatu.com

Services

• Goods available in the warehouse dispatched on the same day they are requested.
• Scheduled deliveries from our warehouses or directly to the customer's premises from factories arranged at source.
• Computerised warehouses with a semi-automated order preparation system which has exclusive areas for specific customers. Its availability is not physically limited to the central warehouse in Bergara, but rather it is extended to various warehouse and factories worldwide thanks to solid commercial agreements achieved over many years of work.
• Internal quality controls and issuing of certificates of all kinds according to the customer's requirement with the support of AZTERLAN, a laboratory of recognised prestige.
• Analysis and resolution of the different fastening needs and provision of the corresponding offers.
• Fast and immediate information on availability of material, logs of orders, delivery notes and invoices of each customer, technical information about the product and possibility of placing on-line orders on our website www.ugatu.com 24 hours a day 365 days a year for all registered customers.
• Automatic customised packaging according to the customer's requirements with EAN coding.